Returns & Exchanges

RETURNS & EXCHANGES

Exchanges will be honored within 10 days of purchase. Exchanges are issued in accordance with the original receipt for exchange or store credit. Items exclude custom orders, special orders, and items purchased with a discount code. Items must be unused and in original condition.

CUSTOM & SPECIAL ORDERS

Custom and special order items are not returnable or exchangeable. Custom/special orders are defined as: 1) Any non-inventory purchase. 2) Any stock item custom made or altered by customer request (i.e. sizing). A minimum deposit of 50% is required at the time of order.

If you have a question, please call us at (601) 268-7004 or email us at sales@jewelmastersonline.com

DEFECTIVE ITEMS

If you received a defective item, you will be eligible for a full refund in the form of store credit within 10 days. If your purchase is outside of 10 days, your item will NOT be eligible for an exchange or store credit.

Defective items can NOT be modified in any way to remain eligible for a refund, exchange, or store credit.

Defective items will be inspected. Problems from normal wear and tear are not considered defective, and will be ineligible for return.

This excludes Final Sale items. If you believe your Final Sale item is defective, please contact us at sales@jewelmastersonline.com