Returns & Exchanges

If you are a US or Canada based customer and are unsatisfied with your purchase, or received a product in error, please read over the information below. International customers, please scroll to section titled "International Return Instructions."


*For insurance purposes, custom designs and sized jewelry products are ineligible for return.

RETURNS

If a customer needs to make a return, they will receive a prepaid shipping label by using our Return & Exchange Portal. Returns will require a $15.00 standard charge for prepaid labels. This charge will be taken from the final refunded amount. Please do not purchase your own label, it will not be reimbursed. Any packages received outside of the listed procedure will be returned to the sender.

Return Requirements

Customers can now return any product(s) within 21 days of the initial purchase date, as long as the following criteria are met.

  • Item(s) must be scanned in by USPS by the 21 day time limit. Any packages dropped off for shipping after the 21 day limit will not be eligible for return.
  • Items must be without damage (scratches, dents, dirt, replaced stones, etc...).
  • Items must be in re-sellable condition (in their original packaging and with all tags attached and in place).
  • If the wrong item was received, the item being returned must meet the above criteria. Any damage to the item will void any possibility of refund or order correction.
  • Sale items over 25% off and Cyber Week (Black Friday/Cyber Monday) discounted items are final sale, and are ineligible to be returned.
  • When making a return that meets criteria, customers may select a monetary refund to the card or paypal account used to purchase, an exchange, or store credit in the form of a gift card. Selected method of resolution can not be altered after it has been submitted.

 

*Item(s) must be shipped by the 21 day time limit

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank and/or credit card company.

Store credit amounts will equal what was paid on the returned order.
  • Please note that we DO NOT retroactively apply discounts to past purchases for any items. This includes holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.
  • If you are unable to use the return portal due to your order being outside of the required time frame or because your item is ineligible, please do not proceed in sending items to our store. Items sent outside of eligibility will be returned to you, and shipping will not be reimbursed.


EXCHANGES

Exchanges are charged a $15 fee for a prepaid shipping label, with exception to defective or incorrect order items in which there will be no charge.

Exchanges can be made for any item of equal or lesser value. Exchange items must meet return criteria as stated above.

Clearance items and sale items over 25% off are considered Final Sale, and can only be exchanged if they are considered defective or are the wrong size/color. Any other reason for exchange of a final sale item is considered outside of policy, and will be deemed ineligible for exchange. We can not guarantee sizes will be available to exchange for final sale items. These items will not be returnable through the portal or eligible for a prepaid return label. If we can not provide an exchange for a defective or wrong size/color item, we can provide a refund if photo evidence of the defect/wrong item is provided.

DEFECTIVE ITEMS

If you received an item that is defective, you will be eligible for a full refund as long as it is entered in the Portal within 21 days of your purchase. If your purchase is outside of 21 days, your item will NOT be eligible for an exchange or store credit.

Defective items can not be modified in any way in order to remain eligible for a refund, exchange, or store credit.

Defective items will be inspected. Problems from normal wear and tear are not considered defective, and will be ineligible for return.

This excludes Final Sale items. If you believe your Final Sale item is defective, please reach out to us at sales@jewelmastersonline.com


RETURN INSTRUCTIONS

The Portal will maintain all records of your return, and helps us so we can better help you. *Any returns sent to our store outside of portal instructions will be returned to the sender.

Items may not be returned or exchanged after 21 days. Items must be in carrier possession by the 21st day.

Please read the following instructions carefully.

To begin your return:

At the top of this page, select “Make a Return or Exchange.” If you are not automatically redirected to the portal, please contact us.

You will need your order number and your email to get started. If you received your order confirmation through your phone number, you will need to put in your shipping zip code with your order number.

Please allow up to 15 business days for a return to be processed once it is received at our warehouse. This process may be longer during periods of high returns and or holiday seasons.

You will be notified by email for each step of the process. These steps include: Return request, Request Approval & Return Label, and Return Received. The final steps vary by the request the customer has made, whether it is for a refund or exchange. For refunds, request notifications will be labeled as Resolved. For exchanges, request notifications will be labeled as Shipped (exchange item has departed our facility to customer address) followed by Resolved.

In the event that your returned item does not meet the required criteria, the request notification will be labeled as Rejected. If you receive this notification, feel free to follow up with us at our support email: sales@jewelmastersonline.com

Refunds may take 1-2 billing cycles to appear on your bank and/or credit card statement, depending on your credit card company.

Again, please check the date of purchase on your items. Items shipped outside of the 21 day return period will not be eligible for a refund or exchange.


INTERNATIONAL RETURN INSTRUCTIONS

Customers can return any product(s) within 21 days of the initial purchase date, as long as the following criteria are met.

  • Item(s) must be in carrier possession by 60 day time limit. Any packages dropped off for shipping after the 60 day limit will not be eligible for return.
  • Items must be unused, unwashed, and without damage (scratches, dents, dirt, replaced stones, etc...).
  • Items must be in re-sellable condition (in their original packaging and with all tags attached and in place).
  • Clearance items and sale items 25% or more are final sale, and are ineligible to be returned.
  • When making a return that meets criteria, customers may select a monetary refund to the card or paypal account used to purchase, or store credit in the form of a gift card.

*Item(s) must be shipped by the 21 day time limit. Customers are responsible for shipping.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

  • Please note that we do not retroactively apply discounts to past purchases. Including holiday sales or promotions. Please do not fill out the return form for this purpose, as it will be rejected.

The Portal will maintain all records of your return, and helps us so we can better help you. *Any returns sent to our store outside of portal instructions will be returned to the sender.

Items may not be returned or exchanged after 21 days. Items must be in carrier possession by the 21st day.

Please read the following instructions carefully.

To begin your return:

At the top of this page, select “Make a Return or Exchange.” If you are not automatically redirected to the portal, contact us at sales@jewelmastersonline.com

You will need your order number and your email to get started. If you received your order confirmation through your phone number, you will need to put in your shipping zip code with your order number.

Please allow up to 15 business days for a return to be processed once it is received at our warehouse. This process may be longer during periods of high returns and or holiday seasons.

You will be notified by email for each step of the process. These steps include: Return request, Request Approval, and Return Received. For refunds, request notifications will be labeled as Resolved.

In the event that your returned item does not meet the required criteria, the request notification will be labeled as Rejected. If you receive this notification, feel free to follow up with us at our support email: sales@jewelmastersonline.com

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Again, please check the date of purchase on your items. Items shipped outside of the 21 day return period will NOT be eligible for a refund or exchange.